Know how to set performance objectives.
		Be able to conduct an effective performance review
		Appreciate the skills required to effectively manage performance
		Be able to deliver feedback in a constructive manner
		Listen effectively
		Learn how to motivate staff.

Indicative Content:

The Purpose of the Performance Review

• What is it for?
• Benefits / Potential downsides

The Performance Review

• Dealing with difficult people
• The ‘silent’ types
• The ‘non-stick’ types
• The ‘bored’ types
• The ‘defensive’ types
• The ‘weepy’ types
• The ‘bolshie’ types
• Appraisal preparation
• Past – Present - Future
• Conducting the interview
• Skills required:
• Listening, Questioning, Establishing Rapport, Feedback
• Follow-up
• Paperwork
• What should the paperwork contain?
• Responsibilities

Managing Performance

• Dealing with performance issues
• Key performance issues at work
• Reasons why people underperform
• Setting SMART objectives

Motivation

• What motivates people?
• How to motivate
• What demotivates people
• How to create the conditions where people are self motivated

Giving and Receiving Feedback

• The importance of feedback to improve communication and performance
• The benefits of giving and receiving feedback
• Techniques to deliver effective feedback
• How to elicit feedback from others
• Practice in delivering feedback