The business needed to change the way it operated from an autocratic management style to more of a team approach, where everyone felt they had a significant part to play. It was imperative that Managers at all levels fully understood not just what they needed to achieve but how they were to perform their tasks.

By utilising questionnaires and psychometric tests to establish the target culture, Managers were recruited against the values that the culture must demonstrate.

The results of this approach meant that the site opened successfully with people feeling that they were listened to, supported and feeling that their contribution was valued.

Establishing a climate of how people were going to work together was the initial task. For this team, it proved particularly challenging initially where mutual respect was lacking and support was minimal.

By working closely with this team and helping them to understand and appreciate how different and beneficial operating as a team could be, and challenging them as individuals to behave in a very different way for the overall benefit of the team, meant that this team, over time, felt able to both support and challenge each other and turn themselves into a very high performing team. They proved to be excellent role models for the rest of the business.