Leadership & Management Skills course
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 This was an extremely successful course designed to run over two blocks of two days over two weeks:

Learning Outcomes: At the end of this 4 day course, managers will be able to:

Appreciate that businesses and people are constantly changing
Recognise the positive and negative effects of change
Deal with the personal and emotional aspects of change
Understand what effective leaders actually do
Appreciate the range of Leadership styles there uses and application
Understand own preferred Leadership style
Appreciate the difference between Leadership and Management
Know what and how to delegate
Understand what makes a high performing team
Understand the importance of communicating effectively
Appreciate the skills of an effective communicator
Recognise the barriers that can impair effective communication
Learn how to receive and deliver personal feedback effectively
Appreciate the benefits of feedback
Be able to more effectively manage performance
Appreciate and understand individual personality preferences
Value the differences in others
Utilise preferences to influence and persuade
Apply preferences to construct an effective management process

When delegates were asked: "What part of the training they found most useful", they said:

  • Looking at things from a different perspective
  • Understanding how groups can interact to solve problems
  • Situational leadership
  • Ways I can improve the way I perform tasks
  • Aware of the effect of my actions and behaviour on others
  • Appreciate the way I and others behave and respond to different challenges
  • Self awareness - how I see myself and how others may see me
  • Understanding myself better
  • How to conduct more effective communications
  • Listening skills
  • Learned how to delegate
  • Learned how to be clear and concise when delivering feedback
  • Everything was beneficial because it was related to our workplace

    When delegates were asked:"What do you think you are going to be able to do better as a result of this course?", they said:

  • Get my message across more effectively
  • Delegate more effectively
  • Planning and setting definite objectives
  • Understand other people's needs
  • Be more self-aware
  • Communicate and listen better
  • Give feedback in a more understanding way
  • Be more conscious of the way I treat people
  • Develop and monitor my team to meet their needs and the needs of the business
  • Involve others in the decision / task solving process
  • Understand the needs and roles of our team to reach a common goal
  • Communicate across the company better


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